After carefully assessing risks and tailoring preventative measures that ensure the health and safety of our guests and staff, Kariega is delighted to welcome guests to our lodges once again. Our mantra to “Touch the Freedom of Africa” has never been more fitting but the health and safety of our guests and staff is our top priority.
Kariega’s well planned and informed measures address all COVID-19 concerns guests may have and are in line with the latest recommendations from leading authorities like the World Health Organization. Our protocols aim to ensure safe environments at our lodges and during activities and form a seamless part of our new operational procedures – safeguarding you and our staff.
We have also relaxed our booking, cancellation and postponement policies to give you peace of mind.
“A heartfelt thank you to all our guests. Your patience and understanding has been a huge support to the Kariega family as we navigate these uncertain waters, especially as many of you are facing your own hardships. Perhaps the memory or promise of an African safari is the glimmer of hope that keeps us going. Please be reassured that your health and safety is our top priority, along with creating safari memories that will last a lifetime. We are prepared and waiting for when you can travel again.” [Mark Rushmere, Managing Director]
Kariega has pledged to adhere to the applicable COVID-19 protocols, recommendations, guidelines and regulations of the South African government, relevant tourism authorities and the World Health Organisation (WHO). These protocols and measures will be revised as and when new regulations or guidelines are issued at any time.
We have mobilized the necessary teams at each of our five lodges to ensure that we can safely welcome guests. We have a dedicated physician, Dr. Matt Harmer from Mistral Medical, working with us to advise on the most appropriate measures required, to educate our staff and to be available for guests and staff if and when required.
Please download the protocols PDF, including the proactive and preventative measures that are in place.
Amended Cancellation, Postponement and Booking Policies for Direct Bookings
Due to the continuing extraordinary circumstances and measures arising from the coronavirus (COVID-19) pandemic, we are applying the following booking, cancellation and postponement policies.
Existing bookings unable to travel due to the COVID-19 pandemic are entitled and encouraged to postpone to any later date at the same rate.
If postponement is impossible, we will refund existing deposits once the international travel bans are lifted and we fully re-open the reserve. These unprecedented times and continuing forced closure of the reserve have necessitated these measures.
No Deposits Required for New International Bookings
We will not require payment of the normal 50% deposit for new international bookings until international travel bans are lifted and we fully re-open the reserve.
No Cancellation Fees for COVID-19 Reasons
Notwithstanding our normal cancellation terms below, NO CANCELLATION FEES will be charged if any guest is unable to travel due to the COVID-19 pandemic.
- 25% if booking cancelled less than 30 days prior to arrival.
- 50% if booking cancelled less than 14 days prior to arrival.
- 100% if booking cancelled less than 7 days prior to arrival.
We trust the above will assist our guests and we thank you for your continued support.
Please contact us if you need any further information. Email our General Manager Shelley Fuller on firstname.lastname@example.org or call +27 (0)46 636-7904. We look forward to welcoming you.
For further information please visit the official South African government COVID-19 website.